Refund policy
Policy version: 2026-09-09
Commercial access is not open. These policies are available for private development review; launch approval is pending.
A confirmed technical failure or provider safety rejection releases the task's reserved balance. This is a wallet release, not a refund through Stripe. Pending or unknown delivery is reconciled before a final financial outcome is shown.
Contact support for duplicate charges, incorrect pricing or a platform payment fault. Provide the stable Payment ID or Task ID and a short description. Operations will review the recorded evidence and, where appropriate, return an approved refund to the original payment method. Payment processing times depend on the payment provider and your bank.
Subjective dissatisfaction with a delivered output does not normally qualify for a refund. Promotional credits are not refundable. Mandatory consumer rights under applicable law remain available.
Refunds and disputes may reverse credited balance. If the remaining balance is insufficient, a debt can restrict new operations until resolved. Existing transaction history is preserved.
Contact and eligibility
The public support mailbox is awaiting launch approval. Invited users can use the signed-in content complaint form or their invitation contact. Paid access remains closed.